FAQ

Placing your order


To place your order, simply go directly through our secure on-line check-out process. If you need help with your order, you can call or email All Things Sheared LLC. If you need to place a telephone order, there is a $10 fee.




Shipping


We offer two shipping options: Standard Shipping (3-5 business days) Under $50 Cart Total - $10 Shipping $50-$100 Cart Total - $17.50 Shipping $101 - $200 Cart Total - $25 Shipping Over $200 Cart Total - $30 Shipping Expedited Shipping (2 business days) Under $50 Cart Total - $30 Shipping $50-$100 Cart Total - $45 Shipping $101 - $200 Cart Total - $60 Shipping Over $200 Cart Total - $75 Shipping




Exchange and Return Policy


  • All Things Sheared LLC is dedicated to customers being completely satisfied with their merchandise. We are confident you will be pleased with your purchase. However, should you need to return an item due to an incorrect size, color, or for any other reason, you are welcome to return merchandise. The return must be made within 15 days of receipt for a full merchandise credit towards your next purchase with All Things Sheared LLC.

  • Shipping and handling and gift-wrapping charges are non-refundable.

  • Any returns must be in new, unworn/unwashed condition and accompanied with their original tags in place and invoice. The returned items can show no signs of wear or damage in any way.

  • You will be responsible for paying your own shipping costs for returning your item. We regret we cannot accept C.O.D. deliveries. Insuring your exchange/return and/or using a trackable shipping service is suggested. All Things Sheared LLC cannot guarantee that we will receive your returned item.

Please ship all returns to

All Things Sheared LLC

N7802 County Road F

River Falls, WI 54022

  • Be certain to include your full name, mailing address, email address and telephone number, and the reason for your return. Please include your email address so that we may issue a coupon code for merchandise credit.

  • Once a return is received and inspected, you will be issued a coupon code and sent to you by email, and you can repurchase on our site.

  • If an item is received damaged or is incorrectly shipped by us, please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund in the form of the original payment.

  • Only regularly priced items may be refunded/exchanged/returned. Unfortunately sale items cannot be returned/refunded/exchanged.

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact immediately.

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a coupon code for the price of the merchandise will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.




Gifts


If you would like to order an item as a gift for someone, we can gift wrap the purchase for you. There is a $10 fee per item for all gift wrapping.




Gift Certificates


Gift certificates are available from All Things Sheared LLC. These can either be used online or in the store.




Terms of Purchase


All Things Sheared LLC will amend errors or update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information received from our suppliers, All Things Sheared LLC may cancel any orders placed for product listed at the incorrect price. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, All Things Sheared LLC will issue a credit to your credit card account in the amount of the incorrect price. If we do need to cancel your order, we will keep you fully informed and try to offer you an alternative choice, if appropriate. We will not send you substitute items without your consent. While we diligently strive to fulfill all our orders as efficiently as possible, we cannot promise that the items featured will be permanently available.




How to Clean Your Alpaca Products


  • Wash the product in cold water either by hand or in the gentle cycle in the washing machine
  • Use only minimal detergent
  • Use whatever gentle soap (even baby shampoo) you would use for your fine garments
  • NEVER use warm/hot water
  • Consider placing the product inside out and placing it in a laundry bag to avoid the item getting stretched and losing its shape.
  • Do NOT place the item in the dryer. This will cause the alpaca products to shrink and felt very significantly!
  • Squeeze the garment gently, do not wring, and blot it on a towel to remove excess moisture.
  • Lay item flat to dry
  • Store folded flat
  • Do not hang your product – not wet or dry
  • Surface soil and most stains can be easily removed by brushing with a lint brush or damp sponge.
  • If given a 24 hour rest in between wearings, odors will fall out
  • If you have an item that is fluffy, you can give it a good brushing.
  • For items like rugs and cushions, you may prefer to get your product professionally cleaned by a cleaning specialist.
  • Items that have the highest percentage/content of alpaca are the most likely to shrink. This is especially true with alpaca socks. Please take care using the above instructions to ensure that you do not have shrinking.




How to Store your Alpaca Products


  • It is best to store your product flat
  • Do NOT hang, drape, or place the alpaca product on a hook. This will cause it to lose its shape.
  • It is best to place your alpaca products in a sealed, but breathable bag in a cool place to avoid moths.
  • Never put the alpaca product away dirty with perspiration, hair gel, food stains, etc. as this will attract moths.
  • Do not store your products with cedar oil as it can dry out your product.




Why Wear Alpaca?


  • Alpaca fiber is extremely soft – as soft as cashmere
  • Alpaca fiber is warmer than wool.
  • Alpaca fiber is lightweight. The alpaca fiber contains a hollow core so it is lightweight and warm.
  • Alpaca fiber is hypoallergenic because it does not contain grease or lanolin.
  • Alpaca fiber does not stain easily, so splits are easily blotted up.
  • Alpaca fiber is extremely strong and resilient. It does not tear easily.
  • Alpaca fiber does not induce static electricity so it is less likely to attract duct.
  • Alpaca fiber is water resistant so it wicks moisture away from the skin.
  • Alpaca fiber is flame retardant.
  • Alpaca fiber is all natural and renewable
  • Alpaca fiber comes in a multitude of colors, which can be dyed.
  • Alpaca fiber is less irritating than other fibers.
  • Alpaca fiber has excellent durability.
  • Alpaca fiber has half the moisture of wool, so it feels better against the skin.
  • Alpaca fiber is naturally soft and shiny.
  • Thousands of years ago, Incas reserved alpaca fiber wear exclusively for royalty!




How do you get the Alpaca Fiber/Sheep Wool?


Once a year, the alpacas, llamas, and sheep are sheared. No animals are injured in the process. This is a very necessary step in maintaining healthy animals. When we remove the fleece/wool from the animals they are much cooler. It would actually be inhumane not to shear our alpacas, sheep and llamas. It is this fleece and wool that is used to produce the significant majority of the items that we sell. Please note: no alpacas, llamas, or sheep are ever killed for their fleece/fiber/wool. Alpacas, llamas, and sheep can all live for 20 years. They will be sheared yearly as they continue to produce fleece/fiber/wool even when they are at the extreme end of life.




What is the difference between Royal Baby, Baby Alpaca and Super Fine Alpaca fiber?


Royal baby alpaca, baby alpaca, and super fine alpaca are all industry standard classes of fiber and refer to the Average Fiber Diameter (AFD) that is used in alpaca products. Royal Baby Alpaca fiber is the finest fiber with an AFT of less than 20 microns (1 micron = 1/25,000 inch). Baby Alpaca fiber is the next finest with an AFD of 20.1 – 22.5 microns. Super Fine alpaca fiber is slightly coarser with an AFT of 22.6-22.9 microns. Neither Royal Baby Alpaca fiber nor Baby Alpaca fiber necessarily comes from baby alpacas. For example, here at Eagle Eye Farm, we have numerous alpacas between the ages of 2 and 3 years old that have fiber with AFD under 20 microns (Royal Baby Alpaca) fiber. We also have older alpacas that have fiber in the range of 20.1 and 22.5 microns (Baby Alpaca) fiber. Many years ago, only baby alpacas produced this fine fiber. However, not the quality of alpaca fiber is so good that older animals produce this superior fiber.





OUR STORE

N7802 County Road F

River Falls, WI 54022

Phone: 314-707-4889

Email:  kerri@eagleeyefarm.net

HELP

© 2020 by All Things Sheared. All Rights Reserved.